Return Policy
RETURN AND EXCHANGE CONDITIONS
Product quality problems: If the product has quality problems, such as damage, missing parts, non-compliance with the description, etc. The customer has the right to request a return.
Returns for non-quality problems: Returns for non-quality problems, such as customers being dissatisfied with the goods, purchasing errors, etc.Usually need to be made within a certain period of time (such as 7 days, 15 days, etc) after receiving the goods, and the goods must remain in their original condition. Packaging and accessories complete.
All warranties begin from the date of receipt of the product. If a product fails within the warranty period and the failure is due to quality issues rather than your own damage or misuse, we will accept returns.
1.30-day manufacturer’s warranty for defective goods (excluding goods damaged or misused after receipt and problems caused by logistics).
2. Defective items must be reported and returned to us within the warranty period (in original packaging if possible). You must tell us what the defect is and provide your order number. We will not repair or replace items that have expired.
We have a professional quality control team. They carefully inspect every item we receive from suppliers and manufacturers to avoid sending defective items to our customers. We will default to shipping items to customers via flat rate shipping. If customers want to use faster shipping methods, they need to pay the relevant shipping fees.
Refund arrival time: about 3-5 working days,but the shipping cost to send the product back to us will be paid by the customer.
SPECIAL INSTRUCTIONS:
If you encounter quality problems during the warranty period, we will provide warranty coverage. Each product has a specific warranty period (please contact us via email if it is not noted in the product listing).
In this case, please provide us with the following proof:
1. Photos of the front and back of the original packaging
2. Photos or videos of defective goods
3. Photos, videos or screenshots showing defective product failures
IF THIS HAPPENS, FOLLOW THESE STEPS:
What should I do if my item arrives damaged?
In rare cases, rough handling by the courier may cause physical damage to your shipment, such as a cracked screen.
If possible, please make your complaint directly to the courier company's delivery representative before signing for delivery. They will advise you on the complaints procedure.
If you have signed for the package, please take photos showing the damage and contact your local courier/delivery company office to lodge a complaint. They will have a complaints procedure to enable you to obtain compensation.